Refund & Cancellation Policy

• Once a Gift Card (third-party or Gifzi Plus) is purchased successfully, it is non-refundable, non-exchangeable, and non-cancellable.
• Gift Cards are classified as digital, non-returnable items.

Refunds or replacements will be provided only in the following cases:

• The Gift Card code delivered is invalid or non-functional.
• The Gift Card is not delivered within the committed time due to technical failure.
• The Gift Card value is incorrect compared to the amount paid.

• Approved refunds will be processed to the original payment method within 7–10 working days.
• At Gifzi's discretion, refunds may also be provided in the form of Gi-Coins credit or a replacement Gifzi Plus Card.

• Gi-Coins are non-refundable, non-transferable, and cannot be converted to cash.
• In case of failed transactions where Gi-Coins were deducted but the Gift Card was not delivered, the deducted coins will be re-credited to the user's account.

• Gifzi reserves the right to withhold or cancel refunds in cases of suspected fraud, misuse, or violation of Gifzi's terms and policies.

For queries regarding refunds, cancellations, or complaints, please contact: