Privacy Policy

At Gifzi, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our services, including Gifzi Plus and Gi-Coins.

By accessing or using the Website, you agree to the terms described in this Privacy Policy.

We may collect the following categories of information:

• Basic Details – First Name, Last Name, Email Address, Phone Number
• Account Credentials – Password (securely encrypted/hashed)
• Technical Data – IP address, device details, and browser information
• Transaction Data – Gift Card purchases, Gifzi Plus balance, Gi-Coins activity
• Communication Records – Emails, SMS logs, customer support interactions
• Cookies & Usage Data – Website interactions, preferences, analytics

Your data is used for the following purposes:

• Creating and managing your Gifzi account
• Processing and delivering Gift Cards (third-party and Gifzi Plus)
• Crediting, managing, and redeeming Gi-Coins under loyalty/referral programs
• Verifying identity and preventing fraud/misuse
• Sending service updates (order confirmations, expiry alerts, security notifications)
• Sending promotional offers (only with your consent)
• Meeting legal, regulatory, tax, and audit obligations

We do not sell or rent your personal data. Information may be shared only with:

• Payment Gateways & Banks – for processing secure transactions
• Merchant Partners – for redemption and delivery of Gift Cards
• Service Providers – IT support, hosting, analytics, SMS/email delivery partners
• Legal/Regulatory Authorities – when required by law, court orders, or compliance

• Gi-Coins are issued solely by Gifzi under referral, cashback, or promotional schemes.
• Data regarding earning, usage, and expiry is securely stored.
• Gi-Coins are non-transferable, non-refundable, and cannot be converted into cash.
• They are usable only within the Gifzi platform.

• Gifzi Plus card balances, redemption records, and expiry details are securely maintained.
• Balances are non-withdrawable and non-transferable.
• Expired balances are automatically removed from accounts.

• Passwords and sensitive data are encrypted/hashed
• Payments are secured with PCI-DSS compliant systems.
• Firewalls, secure servers, and industry-standard security practices are used.
• While we take robust measures, no system can guarantee 100% security.

Under the Digital Personal Data Protection Act, 2023, you have the right to:

• Access your personal data stored with us
• Correct or update inaccurate information
• Request deletion of your account/data (subject to legal obligations)
• Opt-out of marketing communications

Requests may be submitted to our support team (see Grievance Officer section).

• Data is retained as long as your account is active or required by law (tax, audit, compliance).
• After account closure, data may be archived securely for a limited duration before permanent deletion.

We use cookies and analytics tools to:

• Enhance user experience
• Monitor usage patterns
• Provide personalized offers

Users may disable cookies via browser settings, though some features may not function properly.

Our services are intended only for individuals 18 years and above. We do not knowingly collect data from minors.

We may revise this Privacy Policy periodically. Updates will be posted on this page. Continued use of our Website shall indicate acceptance of the revised policy.

As per the DPDP Act 2023, we have appointed a Grievance Officer for data-related concerns: